FAQs About SAP, Captioning In Spanish
What to do when you hear audio other than English on WEDU programs:
It is possible that your TV is programmed to receive SAP, or Second Audio Program audio. It can happen automatically.
When SAP is not being broadcast, you'll receive regular program audio. However, when the SAP audio is sent along with the regular, (English) program audio, your TV will automatically switch to the SAP channel, which means you may hear the program in another language (probably Spanish). WEDU sends SAP audio with some of its programs.
Since you may be receiving SAP without having programmed your TV to receive it, check to see whether there is a button on your remote control you may have inadvertently pressed to put your TV into SAP mode. With the hundreds of different TV configurations it is almost impossible to tell you exactly how to set your TV for regular audio but you can look for a button on your remote which may be labeled Audio Select, MTS or SAP. If you find one of these buttons, press it until the text on your TV displays either Main or Stereo. This should disable the SAP channel programming. Sometimes, the control for SAP is in a menu function, (the new Sony TVs are this way), in which case you should press the Menu button and look for an "Audio" section.
If all else fails, check your owners manual. It should have specific instructions on how to disable the SAP channel.
What to do when you have Spanish captioning or subtitles on your screen:
You are seeing Spanish captioning because your TV set has been enabled to display what is known as CC2 or Closed Captioning 2. Since there are hundreds of TV variants, it is hard to give exact instructions on how to disable this feature but there is usually a button on your remote that allows you to select between no captioning, (caption off); English captioning (CC1), or in this case, Spanish captioning (CC2): On some TV sets, the captioning is controlled by accessing a menu setting.
Since the captioning is displayed on the TV only when it's available, it is probable that CC2 was inadvertently enabled.
If all else fails, please refer to your owner's manual or go on-line to your TV set manufacturer's website for instructions.
We hope this helps. The fix should only be a button press away
