Pledge/Order Cancellation Policy
To cancel an order or pledge you have placed with WEDU, please contact our donor services department at (813) 254-9338, option 4. Every effort will be made to accommodate the cancellation as long as no items or thank-you gifts have shipped. When contacting donor services to cancel an order or pledge, please be ready to provide your contact information and the date of your order or gift. If you cancel your order or pledge AFTER item(s) have shipped, the Return Policy information listed below must be followed.
Fulfillment/Back Order Policy
WEDU does not have the resources to maintain a large inventory, so most items are ordered or created after you’ve placed your order or pledge. Once received, items shipped to you within days of our receiving them. Occasionally, our suppliers cannot keep up with the demand for a given item and our requests go on backorder. The possibility of backorders is why WEDU reserves an eight week delivery window. If the item(s) you requested are on backorder, we will notify you and you may either change and/or cancel your order or pledge.
Shipping and Handling
WEDU charges a flat $5.00. Shipping and handling charges for purchases are NON refundable.
Return Policy
You may return any part of your WEDU.org order or pledge thank-you gifts for a replacement or refund (minus shipping and handling) within 30 days of receiving it. If the return is due to defective or damaged product or a shipping error, please contact donor services for a postage paid label. For questions regarding returning an item, please call (813) 254-9338, option 4, or send an e-mail to outreach@wedu.org. Please note that for cancellations any item(s) or thank-you gift(s) must be received, unopened, at our address below, before a refund will be issued.
Warranty
All items sold through WEDU.org are subject to Manufacturers Warranty only.
If you wish to obtain a warranty for a product offered by WEDU.org, you must contact the manufacturer of the product directly.
Security and Privacy
WEDU.org is committed to handling your information in a secure and confidential manner. Our fulfillment agent uses 128 bit SSL encryption software, which is industry standard and encrypts all of your personal information so that it cannot be read as it travels over the Internet.
Contact Us
WEDU
1300 N Boulevard
Tampa, FL 33607-5645
E-MAIL: outreach@wedu.org
PHONE: (813) 254-9338
FAX: (813) 253-0826
Hours: 9am EST – 5pm EST, Monday - Friday
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